Privacy Policy

Last Updated: March 13, 2026

Who We Are

Gofarai Technologies provides HealthAgent, a service that helps dental, veterinary, and medical clinics handle phone calls, bring patients back, and reduce no-shows. Our website is gofarai.com.

What Information We Collect

When you visit our website, we may collect:

• Your name, email, and phone number if you fill out our contact form or book a call
• Basic website usage information through cookies
• Information you provide when you reach out to us

If you become a client, we process patient information on your behalf to provide our service. This may include patient names, phone numbers, appointment details, and call recordings.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule calls
• Provide our service to clinic clients
• Improve our website and service
• Send you information you requested

HIPAA Compliance

We understand that healthcare clinics need to protect patient information. When we work with clinics, we act as a business associate under HIPAA. We will sign a Business Associate Agreement (BAA) with you before handling any protected health information.

We maintain appropriate safeguards to protect patient information, including:

• Encrypted data storage and transmission
• Access controls and authentication
• Regular security assessments
• Staff training on privacy requirements

Who We Share Information With

We do not sell your information to anyone. We may share information with:

• Service providers who help us run our business (like hosting providers), who are required to protect your information
• Law enforcement or regulatory agencies when required by law

How Long We Keep Your Information

We keep your information only as long as needed to provide our service and meet legal requirements. For healthcare information, we follow HIPAA retention requirements, typically 6 years from the date of creation or last use.

Your Rights

You have the right to:

• Ask what information we have about you
• Request corrections to your information
• Request deletion of your information
• Object to how we process your information
• Request a copy of your information

If you are a patient of one of our clinic clients, please contact your clinic directly about your health information rights.

Cookies

Our website uses essential cookies to make the site work properly. We may also use analytics cookies to understand how visitors use our website. You can set your browser to block cookies, though some parts of the site may not work as well.